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All Things 4 You wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing. In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will exchange the product for you, for a product of same or less value. We cannot refund original shipping charges. If the item had free shipping or included with the purchase price, the actual cost of shipping will be deducted from your refund. You are also responsible for the return shipping costs. If you need to send an undamaged item back to us, it may be subjected to a maximum 15% restocking fee. If the item arrives damaged to us, it is possible that there will be no refund. We suggest that when you prepay your freight to us, that you insure and track the package. You must e-mail us at awlthings4you@aol.com to receive authorization prior to your return. Unauthorized returns will not be accepted. For items damaged during shipping, contact us immediately for further instructions. We will be happy to assist you in getting the needed replacement(s). To process the exchange or a return on damaged items you MUST keep the original box and all packaging. As with all returns please e-mail us at awlthings4you@aol.com to receive authorization or simply refuse the shipment if the damage is evident at time of delivery. * All personalized items are final sale and cannot be returned except for product defect.
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